Please contact the respective post services for more information. When using EMS(Japan Post), if the item comes with a battery, the battery has to be inserted into the body for Japan post policy. Please make sure to write "Return Item" on the dispatch slip paper when sending back the item to us.
Simply, we divide the cases by 2 categories. Item repairs are carried out by the manufacturers here in Japan. If it is going to take longer we will contact you. Items that have been damaged from actions such as drops, self repair, non maintenance damage, water damage, damage caused by misuse are out of free repair scope. 1 Can you lower the value in the invoice or mark it as a gift?
-We cannot undervalue the products or mark them as gift/used item, as it is prohibited by the law. 2 What Japan model means? -It means Japan domestic market model.
3 Can you send me an English manual? -English manual can be found and downloaded online. If you can not find English manual, please let us know. We cannot do so in order to keep brand new condition.
If you have problems with changing the settings, please let us know. 5 Is the item genuine and brand new? -All our products are genuine and brand new in original boxes.
We do not sell fake/used items. 6 Is the box factory sealed? -There are items that come sealed by manufacturers. There are also items come unsealed. No matter if the product comes sealed or unsealed, it is brand new and unopened.
Premium Japan is a professional trading company in electronic business. We are dedicated to provide you with high quality items and unmatched service. We promise our customers that our items are 100% authentic, official products.We always handle your products very carefully. We never send you poorly-packed products. You will certainly receive your product in perfect condition. Your satisfaction is important to us. If there are any items you are looking for, please let us know. We will do our best to make sure you are happy with your order! The item "SONY WH-H910N RM Wireless Noise-canceling Stereo Headset Japan Domestic New" is in sale since Thursday, October 29, 2020.
This item is in the category "Consumer Electronics\Portable Audio & Headphones\Headphones". The seller is "premium-japan" and is located in Tokyo. This item can be shipped worldwide.